“Achieving Operational Resilience with Cloud-Native BPM Solutions”

Abstract

Cloud-native Business Process Management (BPM) systems have emerged as pivotal solutions in enhancing operational resilience in the post-pandemic digital landscape. The flexibility, scalability, and high availability offered by cloud-native architectures enable organizations to navigate volatile market conditions, scale rapidly, and improve operational efficiency. This article explores how businesses have leveraged Pega’s cloud-native BPM capabilities to streamline global operations, reduce infrastructure costs, and increase system reliability. By adopting cloud-native BPM, organizations have been able to move away from traditional on-premise solutions, which often suffer from limitations in scalability, flexibility, and maintenance overhead. The cloud-native BPM model ensures that workflows are more adaptable, secure, and able to withstand disruptions, providing a seamless user experience while driving business innovation. This research presents a detailed examination of how cloud-native BPM solutions contribute to operational resilience, focusing on key success factors, challenges faced, and the lessons learned during the transition to the cloud. The findings emphasize the role of automation, real-time data processing, and distributed systems in enhancing operational resilience.