KUMAR ASTHANA, P. An Analytical Study of Generative AI in Optimizing Automated Customer Support Chatbots: Reducing Resolution Time and Enhancing Customer Satisfaction in Retail Banking. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 10, n. 6, p. 114–120, 2022. DOI: 10.17762/ijritcc.v10i6.11171. Disponível em: https://mail.ijritcc.org/index.php/ijritcc/article/view/11171. Acesso em: 12 sep. 2025.