Kumar Asthana P. An Analytical Study of Generative AI in Optimizing Automated Customer Support Chatbots: Reducing Resolution Time and Enhancing Customer Satisfaction in Retail Banking. IJRITCC [Internet]. 2022Jun.30 [cited 2025Sep.12];10(6):114-20. Available from: https://mail.ijritcc.org/index.php/ijritcc/article/view/11171